Privacy Policy

1. Who we are and what this policy covers

ALLSPEC SECURITY, INC (“we,” “us,” or “our”) provides the Seculink mobile application and its connected account, device-management, notification and video services (“Services”). This policy explains how we handle personal information when you use those Services or contact us.

For information we process to operate accounts, secure the Services and manage our relationship with you, we determine the purposes and means of processing. Our role in handling camera content depends on the service and context. If you operate cameras for a business or another organization, you may have your own responsibilities for the people recorded and may need a separate data-processing arrangement with us.

This policy covers information about account users and, where relevant, people appearing in camera images, audio or video. A camera owner’s agreement does not replace any notice or permission owed to those people. Third-party websites, app stores and services may have separate privacy notices.

Contact us about this policy or a privacy request at tony@gsswest.ai.

2. Information we handle

Account and sign-in information

Account identifiers, email address and verification status, sign-in and active-device information, an App installation identifier, App/operating-system metadata, and credentials needed to maintain and protect your session. Sign-in uses a hosted authentication service; the App does not itself receive the password you enter on that hosted page.

Homes, members and camera devices

Home names and identifiers, membership and invitations, roles, contact details returned by the service, sharing permissions and their expiry, and email addresses you enter to find or invite another user. Device information includes identifiers, names, model and capability information, grouping, connectivity, settings, commands and results, and event types and timestamps.

Audio, video, images and related information

Live camera video and supported camera audio; microphone audio when you use two-way talk; recordings and event images available through supported cloud services; video retrieved from a camera’s memory card; and related device, event, channel, time, duration and availability information. The App also handles local snapshots, local video recordings and preview images, as explained below.

Device QR codes

Camera frames or a photo you select are analyzed on your phone to recognize a QR code. That scanning feature does not upload those frames or the selected photo. When you confirm adding a supported device, its identifier, binding credential and selected Home information are sent to our service to request binding.

Notifications and technical information

Push tokens and installation information used to deliver notifications; event, Home and device information included in a notification; IP addresses visible to our network services; App version, device/OS details, request times, connection status, error information and service diagnostics.

Support and local preferences

Information you send us, such as an email, problem description or a diagnostic report you choose to share. The App also stores settings, language and appearance preferences, saved-account information, local media and account-specific copies of service data on your phone.

3. How and why we use information

We use information to provide the features you request, authenticate users, manage Homes and devices, apply access permissions, deliver notifications, display media, respond to support requests, maintain reliability, prevent misuse and meet legal obligations.

A contract with an account holder is not automatically a legal basis for processing every person’s information in a recording. The applicable basis for camera content depends on the purpose, our role and the operator’s circumstances. A phone’s permission prompt also does not replace the privacy information or consent required for a separate use.

The current App has no advertising SDK or feature for enrolling a named face library or donating recordings for AI training. This policy does not grant permission to use your recordings for advertising or general-purpose AI training. A new use requiring notice or consent must be addressed separately before it begins.

4. Phone permissions and your choices

• Camera: requested for scanning a device QR code. The phone camera is not used as your security camera’s live-video source.
• Microphone: requested when you use two-way talk so your voice can be transmitted to the selected camera through the communication service.
• Selected photo: the system photo picker lets you choose an image for local QR recognition. This feature does not upload or scan your entire photo library.
• Notifications: used for supported device alerts, Home invitations and service messages. Notification content may be visible on the lock screen depending on your phone settings.
• Network: needed for sign-in, connected-device services, cloud media, remote communication and legal pages.

You can manage permissions in your phone settings. Refusing a permission affects the corresponding feature. For example, refusing microphone access prevents talk but does not itself require you to give up your account.

The App’s current user features do not request contacts, SMS, call-log or precise-location access. Operating systems and SDKs may process technical network information needed for connectivity; that is distinct from a feature requesting precise phone location.

5. How camera media is handled

Live view, sound and two-way talk

Remote video and supported audio are transmitted to the App to display a camera stream. When you activate talk, phone microphone audio is transmitted to the selected camera. Communication providers process the media and connection information needed to deliver those features. Viewing a live stream is distinct from saving a cloud recording or starting a local recording.

Memory-card playback

Supported recordings remain on the camera’s memory card and are transmitted for playback when requested. Playback does not by itself mean that a new cloud copy is created. Camera recording, card overwrite and physical access depend on your device, settings and storage.

Cloud recordings and event images

Where supported for your device and service, camera recordings, event images and related metadata are stored and processed by the cloud service. The App requests authorized access to browse or display them. Availability depends on permissions, device support, processing status and the applicable retention rules. Expiry of a viewing link does not mean the underlying recording has been deleted.

Snapshots, local recordings and previews

When you capture a snapshot or start a supported local recording, the result is saved in the App’s private local album. A recording may include the camera’s audio when sound is enabled. The App can display and delete these local items. The current App does not support exporting album items to your phone’s Photos library or sharing them from the album.

The App can also save recent camera frames locally as preview covers and temporarily cache event images to make browsing faster. Preview covers can appear when a stream is not playing; they are historical images and do not establish that a camera is currently online. Preview covers are subject to local cache limits and cleanup.

6. Who receives information

We use service providers where needed to operate the Services. Their access depends on the feature and their role; using a provider does not mean every provider receives every category of information.

People you authorize: Home members and other authorized users may access the devices, information and features allowed by their role and permissions. Review sharing settings and remove access you no longer intend to grant. We cannot retrieve a copy that another person has already lawfully saved outside our service.

Support: if you choose to send a diagnostic report or other material using email or a share sheet, it is also processed by the email, storage or sharing provider you choose. Check the recipient and attachment before sending.

We may disclose information where required by law or valid legal process, where law permits proportionate action to protect rights and safety, or as part of a business transaction with appropriate protections. We do not grant unrestricted access to your camera content merely because you have a support request.

7. International processing

The App currently connects to AWS services in the United States. Real-time communication, push delivery, support and other providers may process information in additional countries. Your information may therefore be processed outside your country of residence, where data-protection rules can differ.

International transfers are subject to applicable law. Before a transfer that requires a particular safeguard, we must establish an appropriate lawful transfer arrangement. Depending on the circumstances, recognized arrangements may include an adequacy decision, applicable standard contractual clauses and UK transfer provisions, or another permitted mechanism. We do not promise that all information stays in your country or that every provider uses a single region.

Contact us for information about the locations and safeguards applicable to your use of the Services.

8. How long information is kept

Retention depends on the information, purpose and service. We consider the period needed to provide the feature, your account and device status, applicable service/storage settings, the sensitivity of the information, security needs, legal obligations and the need to resolve disputes. We do not assign a single retention period to all data.

• Account and service records: kept while needed to maintain your account and connected services, then deleted or de-identified when no longer needed, subject to applicable legal and security requirements.
• Cloud recordings and images: governed by the retention applicable to that device or service and any expiry information provided. A media link’s short validity period is separate from content retention. Contact us if the applicable period is unclear.
• Memory-card recordings: governed by device settings, available storage, overwrite and card removal or formatting.
• Local album: saved captures remain until you delete them or the App’s data is removed. Signing out is not an instruction to erase saved local media.
• Business cache and previews: retained subject to account isolation, local cache limits, cleanup and App-data removal. Preview covers have an age limit of seven days, enforced when cleanup runs; the App cannot clean files while it is not running.
• Optional System Log files: kept locally with a shared size limit of approximately 50 MB. Files inactive for more than seven days are removed during App cleanup operations. Temporary exports have separate cleanup limits. These are local-file rules, not a promise about server logs or support emails.
• Support and server/security records: kept for the time needed to handle the issue, protect the Services and meet applicable legal requirements.

If data cannot be removed immediately from a protected backup, access and further use must be restricted until removal through the applicable backup lifecycle, except where continued processing is legally required. We can explain applicable retention criteria when you make a request.

9. Optional diagnostic logs

System Log file collection is off on a new installation. If you enable it, the App records bounded technical events locally until you disable it or the account lifecycle stops collection. It can include App/build/OS/model details, event times, connection results and troubleshooting identifiers. Collection does not run while the App process is terminated.

The log-file system is designed to exclude raw image, audio and video content, passwords, authentication secrets, raw request bodies and other sensitive values; selected identifiers are redacted or replaced with aliases. A problem description you type is content you provide, so do not include passwords or private recordings in that text.

You can review an export, delete local logs, or choose to send, share or save a report. Enabling logging does not automatically upload the report. Sending, sharing or saving a report opens the corresponding phone interface for you to complete the action. A report you send has its own support and recipient retention lifecycle.

10. Your controls and privacy requests

You can manage phone permissions, review active sign-ins, revoke supported sessions, manage Home membership and device access where authorized, clear downloaded local business data, reset cloud-synced ordering/preferences, delete local album items and manage optional System Logs.

Depending on applicable law, you may also request access, correction, deletion, a portable copy, restriction, objection, withdrawal of consent, or an appeal of a privacy decision. Rights and exceptions depend on your location, the information and our processing role.

Deleting your account

You can request permanent account deletion in the App. Open Me → Delete Account, review the impact, confirm your choice and verify your identity through the hosted sign-in page. Deletion covers your account across all apps that share the same account pool. Homes you own are deleted, their devices are unbound and other members lose access. In Homes owned by others, only your membership is removed. Accounts in other pools are unaffected.

Once accepted, deletion cannot be cancelled or undone. Acceptance means that the request is being processed, not that deletion has finished. The App securely saves the information needed to track the request before signing you out. Use Saved deletion requests on the sign-in screen or in Me to check progress. A completed status confirms the account and associated service-data cleanup covered by the request; it does not confirm erasure of every retained record or backup.

Local album items, exported copies and camera memory-card files require separate handling. Account deletion does not cancel store subscriptions or issue refunds; manage any subscriptions separately in your app store. You do not need to cancel a subscription before requesting deletion. Information retained for applicable legal, security or other permitted purposes remains subject to the retention rules described in this policy. We will identify any lawful retention relevant to your request.

If you used Sign in with Apple or Google, the App provides instructions for removing the app connection in your provider account settings. This is optional and separate from deletion; you do not have to remove a connection first. Deletion does not delete your Apple or Google account or confirm that its app connection has been revoked.

If you cannot use the App, need help tracking a request or wish to exercise other privacy rights, email tony@gsswest.ai with the subject “Seculink privacy request” or “Seculink account deletion”. Identify the account email or request reference and describe the issue. Do not send a password, authentication token, deletion receipt token or camera binding credential. We may verify account ownership. Sending an email starts a request for review and handling; it is not confirmation of completed deletion. We will explain any information needed, the scope, applicable exceptions and the outcome within the period required by applicable law.

If you do not have an account but appear in camera content, you can contact the camera operator and/or us. Provide enough context to identify the relevant service or content without sending unnecessary sensitive information. We will assess our role and the request.

11. Additional information for the EEA and UK

If EEA or UK data-protection law applies, the purposes and bases described above apply according to the relevant processing activity. If we rely on legitimate interests, you may object on grounds relating to your situation. You may object to direct marketing at any time. If processing relies on consent, you may withdraw it without affecting processing that was lawful before withdrawal.

Subject to the conditions in applicable law, you may request access, rectification, erasure, restriction and portability. You may complain to a supervisory authority, including the authority where you live or work or where an alleged infringement occurred. See the EEA supervisory-authority directory or the UK Information Commissioner’s Office.

Automated camera event detection is not, by itself, a decision about you with legal or similarly significant effects. The App does not currently offer a feature that makes such decisions about account users solely by automated processing. If you have a concern about a particular use of detection or profiling, contact tony@gsswest.ai.

Where a local representative or other additional contact is legally required, we must provide the applicable details. You can use the contact above for privacy enquiries and to request information about representation and transfer safeguards.

12. Additional information for US residents

The information categories, sources, purposes, recipients and retention criteria in this policy describe the current App’s practices. Sources include you, your authorized users and cameras, authentication/infrastructure providers and technical interactions with the Services.

Where a US state privacy law applies to us and your request, you may have rights to know/access, correct, delete or receive a copy of personal information, and rights concerning sale, sharing, targeted advertising or certain profiling. You may exercise an applicable right without unlawful discrimination.

The current App does not include a feature for selling personal information or sharing it for cross-context behavioral advertising, and does not include an advertising SDK. This statement concerns the App covered by this policy; it does not treat necessary processing by infrastructure providers as advertising permission.

To exercise a right, or appeal a decision where applicable law provides an appeal, email tony@gsswest.ai. An authorized agent may submit a request where permitted by law; we may require proportionate proof of authority and identity. We will explain a refusal and any applicable appeal or complaint route.

13. Children and camera users

The Services are intended to be operated by people with the legal capacity and authority to manage a security-camera account. The App is not directed to children, and we do not knowingly solicit children’s account information in violation of applicable law.

Children may appear in recordings made by an account holder. That is distinct from a child opening an account. Camera operators remain responsible for the notices, permissions and safeguards required for their recording activity. If you believe a child has provided account information or that camera content raises a privacy concern, contact tony@gsswest.ai.

14. Security

We use safeguards appropriate to the information and Services, including protected network connections, secure storage for session credentials, account-specific local data handling, access checks and diagnostic redaction. Keep your phone, credentials and camera devices secure and review access you have granted.

No system can guarantee absolute security. The use of encrypted transport or private local storage does not by itself mean that every media flow is end-to-end encrypted or that a service provider can never access information. Notify us if you suspect unauthorized access.

15. Changes and contact

We may update this policy as our Services, providers or legal requirements change. We will update the date and provide further notice where required. If a new use requires consent, we will seek it before starting that processing; merely continuing to use the App is not blanket consent to every future use.