Terms of Service

1. About these terms

These Terms of Service (“Terms”) govern your use of the Seculink mobile application and connected services (“Services”) provided by ALLSPEC SECURITY, INC (“we,” “us,” or “our”). By creating an account or using the Services after being given an opportunity to review these Terms, you agree to them, to the extent permitted by applicable law.

Our Privacy Policy explains how personal information is handled. Acknowledging that notice is not consent to every optional use of personal information. Separate product, device, cloud-service or purchase terms may apply where clearly presented.

2. Your account and authority

You must have the legal capacity to accept these Terms and authority to use the account and connected devices. If you act for an organization, you must be authorized to bind it. Where applicable law requires a parent’s, guardian’s or other representative’s authorization, obtain that authorization before using the Services.

• Provide accurate account information and keep access credentials secure.
• Use only devices, Homes, content and networks that you are authorized to access.
• Review active sign-ins and sharing permissions and revoke unwanted access.
• Notify us promptly if you suspect unauthorized access. Do not send us passwords, binding credentials or authentication tokens.

Supported session revocation and sign-out help manage access, but they are not substitutes for protecting your account or physical devices.

3. The Services

Depending on your camera, permissions, network and service availability, the App supports account access; Home and member management; device binding and organization; device settings and controls; live view and sound; two-way talk; memory-card playback; cloud recording and event-image browsing; notifications; and local media capture.

A feature shown in the App may require compatible firmware, an available service and the correct access role. A camera capability or a successful service request does not guarantee that the physical device completed an action or that a recording is available.

We may maintain and update the Services to address security, reliability, compatibility or legal requirements. For material changes affecting your rights or an agreed service, we will provide the notice or remedy required by applicable law.

4. Devices, Homes and shared access

Only bind a device you own or are authorized to manage. Scanning a QR code identifies supported binding information; you must confirm the requested addition. Recognition of a code does not establish ownership, online status or a working stream.

Home owners and other authorized roles control sharing within the permissions made available by the service. You are responsible for choosing appropriate recipients, devices, roles and expiry. Shared access can expose live streams, recordings, events or device controls, according to the permission granted.

When you remove a member or permission, future access is subject to service and session enforcement. We cannot retrieve copies that a recipient has already saved outside the Services. Do not use one person’s account as a shared password for a group.

5. Your responsibilities when using cameras

You are responsible for installing, positioning, configuring and using cameras lawfully. This includes the applicable requirements for notices, signage, permission to capture or share audio/video, monitoring employees or visitors, and recording public spaces or neighboring property.

Do not use the Services to stalk, harass, discriminate against or unlawfully monitor anyone. Use particular care around private spaces and children. A person’s presence near your camera does not automatically authorize every use or disclosure of their information.

These responsibilities do not remove our own obligations under applicable law or the Privacy Policy.

6. Recordings, images and local files

Live viewing, camera memory-card recording, cloud recording and local App recording are separate functions with different storage and retention rules. Enabling one does not necessarily enable another.

• Cloud content: availability depends on the device, authorization, processing status and applicable storage/retention rules. Content can expire or become unavailable. A viewing link’s expiry is separate from content deletion.
• Memory-card content: depends on the camera, storage capacity and overwrite/settings. App playback does not guarantee that the card or a recording will remain available.
• Local captures: supported snapshots and local recordings are stored in the App’s local album. Camera audio may be included when sound is enabled. You may delete local items; system-photo-library export and album sharing are not currently connected.
• Preview images: may show an earlier frame and should not be treated as a current security observation or proof that the device is online.

If content is important to you, check which supported preservation options are available before its retention period ends. We do not promise indefinite storage or recovery of deleted, overwritten, expired or damaged content.

7. Talk, alerts and physical safety

Two-way talk uses your phone microphone when you activate the feature and grant permission. Sound playback and microphone transmission are separate controls. Use talk only with the authority and notice required for your circumstances.

Notifications, event detection, live video and commands may be delayed, interrupted, incomplete or unavailable because of connectivity, device state, phone settings, storage, platform services or other limits.

The Services are not an emergency-response or professionally monitored alarm service and do not replace emergency assistance, direct supervision or appropriate safety measures. Contact your local emergency services directly when needed. Nothing in these Terms limits liability that applicable law does not allow us to limit.

8. Acceptable use

You must not:

• access or interfere with another person’s account, camera, stream, content or network without authority;
• circumvent access controls, misuse binding credentials or knowingly exploit a security vulnerability to access data;
• upload or transmit malware or interfere with service availability;
• use the Services for unlawful surveillance, threats, abuse or infringement of another person’s rights;
• misrepresent ownership, identity or permission;
• resell the Services or provide them as a separate service to others without our agreement; or
• reverse engineer or bypass technical restrictions except where applicable law permits that activity.

9. Your content and our software

You retain the rights you lawfully hold in your recordings, images and other content. You authorize us and the providers needed to operate the Services to transmit, host, process, display and protect that content only as reasonably necessary to provide the features you request, maintain their security and meet applicable legal obligations.

This permission does not transfer ownership of your content to us and does not grant a general right to use recordings for advertising or general-purpose AI training. A separate use requiring notice or consent must be addressed separately.

We and our licensors retain rights in the App, service software, branding and related materials. Subject to these Terms, we grant you a limited, non-exclusive license to use the App for your own authorized purposes on supported devices. Mandatory legal rights are unaffected.

10. Networks and third-party services

The Services depend on mobile operating systems, app stores, AWS infrastructure, Agora communication services, Android Firebase Cloud Messaging, Apple Push Notification service, internet/mobile providers and compatible camera firmware. Third-party terms may govern your direct relationship with those providers.

You are responsible for the internet, mobile-data and device resources you choose to use. Remote video, talk and cloud playback can use substantial data. We are not responsible for third-party conduct outside our reasonable control, subject to our obligations under applicable law.

The Privacy Policy describes the principal providers and the information relevant to their functions.

11. Separate paid-service terms

The current App does not offer in-app purchases or subscription-management features. This does not mean that every compatible camera, mobile-data service or external cloud service is free.

If a paid service is offered to you separately, its price, duration, renewal, cancellation, refunds and content-retention effects must be explained in the applicable offer and terms. These Terms do not create an automatic-renewal subscription.

12. Signing out, deletion and suspension

You may stop using the App at any time. Signing out ends the local account session and attempts to remove the installation’s push registration. Clearing local business cache or resetting cloud preferences does not delete the account, all cloud content or camera files.

You can request permanent deletion from Me → Delete Account in the App. Review the impact, confirm and verify your identity through the hosted sign-in page. Deletion affects your account across all apps sharing the same account pool: Homes you own are deleted, their devices are unbound and other members lose access; in other owners’ Homes, only your membership is removed. Accounts in other pools are unaffected. Once accepted, deletion cannot be cancelled or undone.

Acceptance is not confirmation that deletion has finished. The App securely saves tracking information before signing you out. Check progress through Saved deletion requests on the sign-in screen or in Me. A completed status confirms the account and associated service-data cleanup covered by the request, subject to the retention and separate-copy handling described in the Privacy Policy. Local album items, exports and camera memory-card files are separate. Deletion does not cancel store subscriptions or issue refunds; manage them separately in your app store, without delaying your deletion request.

If you used Apple or Google sign-in, the App provides optional instructions for removing that app connection. Removing the connection is not required before deletion. Completion does not mean that your Apple or Google account was deleted or its app connection automatically revoked. If you cannot use the App or need help, email tony@gsswest.ai with the subject “Seculink account deletion” and your account email or request reference. Do not send passwords, tokens or device binding credentials. Email starts a support request and does not confirm completed deletion.

We may restrict or suspend access where reasonably necessary to address unlawful use, a material breach, a security threat or a legal obligation. Where appropriate and required by law, we will provide notice and an opportunity to resolve the issue. Any continued retention or deletion of information remains subject to applicable law.

13. Availability, warranties and responsibility

We aim to provide reliable Services, but cannot guarantee uninterrupted connectivity, perfect detection, complete recordings, compatibility with every device, or recovery of lost content. Except for promises expressly made and rights that cannot legally be excluded, the Services are provided on an “as available” basis.

To the extent permitted by applicable law, we are not responsible for loss caused by your unauthorized use, incompatible or improperly maintained equipment, or events outside our reasonable control. Any exclusion or limitation applies only to the extent allowed in your jurisdiction and does not override an express contractual commitment.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, death or personal injury caused by negligence where that liability cannot be limited, or any other liability or remedy that applicable law does not allow us to exclude or limit. Your statutory consumer rights remain in place.

14. Consumer rights and disputes

If a dispute arises, contact tony@gsswest.ai so we can try to resolve it. This does not prevent you from using a regulator, court or other remedy available under applicable law.

These Terms do not impose mandatory arbitration, a class-action waiver or an exclusive foreign court. Applicable conflict-of-laws rules determine governing law where it has not been validly agreed otherwise. Mandatory consumer protections in your country of residence continue to apply, including protections available to EEA and UK consumers.

If a provision is unenforceable, the remaining provisions continue to the extent permitted by law. A failure to enforce a provision does not waive it. Additional terms must be presented clearly and cannot remove mandatory rights.

15. Changes and contact

We may update these Terms. We will identify the updated version and provide advance or additional notice where required by law. If a change requires your agreement, we will obtain it using an appropriate process. Changes do not retrospectively remove rights that applicable law protects.